Privacy Policy
Last updated: July 2026 · Distribly Sdn. Bhd. is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
1. Information We Collect
We collect information you provide directly, such as your name, email address, company name, phone number, and billing/shipping address when you register or place an order. We also collect usage data including pages visited, search queries, and device information.
2. How We Use Your Information
We use your information to process orders, send order confirmations and shipping updates, provide customer support, improve our platform, send promotional communications (with your consent), and comply with legal obligations.
3. Data Sharing
We do not sell your personal data. We share information only with trusted third parties necessary to operate our services, including payment processors, logistics partners, and cloud infrastructure providers. All partners are required to protect your data.
4. Cookies
We use cookies to maintain your session, remember your cart, and improve your browsing experience. You can control cookie preferences in your browser settings. Disabling certain cookies may affect platform functionality.
5. Data Security
We implement industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your personal data. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.
7. Your Rights
Under applicable Malaysian data protection laws (PDPA 2010), you have the right to access, correct, or delete your personal data. To exercise these rights, please contact our Data Protection Officer.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform.
10. Contact
For privacy-related enquiries or to exercise your data rights, please contact our Data Protection Officer at privacy@tradesflow.trade or write to us at our registered address in Kuala Lumpur, Malaysia.
Privacy questions? Email privacy@tradesflow.trade